Terms for guests

Who you book with

OpenHotels AI is a booking service: our AI concierge helps you choose a hotel and passes your booking to it. When you book, your contract for the stay is directly with the hotel, not with OpenHotels AI.

The hotel is responsible for your stay: the room, its facilities and services, the price and anything that happens at the property.

Hotel policies

Every booking is made under the hotel's policies shown before you book: check-in and check-out times, cancellation, no-show and payment. We save a copy with your booking and include it in your confirmation email.

Payment

We don't take payment. You pay the hotel at the property, in the way it accepts.

Any cancellation or no-show fee is charged by the hotel, under its policies.

Confirmation

When you book, you get a booking number and PIN. The hotel then confirms the booking and we email you the confirmation with the hotel's address and phone.

If the hotel can't honour the booking, we tell you straight away and help you find a similar hotel.

Changes and cancellation

You can view or cancel your booking with your booking number and PIN. Cancelling within the free cancellation period costs nothing. After it ends, the hotel may charge you under its policy.

To change dates or rooms, ask our concierge. Changes depend on the hotel's availability and policies.

Prices and information

Prices and hotel information come from the hotel and public listings and are updated regularly. The hotel's confirmation is final.

Your data

We share your name, contact details and booking details with the hotel only to make and manage your booking. We never sell your data.

Our responsibility

We are responsible for passing your booking to the hotel correctly and on time. We are not responsible for the hotel's services, or for anything the hotel does or fails to do. This doesn't affect your statutory rights.

Contact

hello@openhotels.ai