Privacy notice

Who we are

OpenHotels AI helps guests find and book hotels. Contact: hello@openhotels.ai.

What we collect

When you book: your name, email, mobile number, country, dates, room, arrival time and requests.

When you chat: your messages to the concierge, so it can answer and help you book.

When you visit a page: an anonymous visit count — which page, and where the visit came from (for example a search engine or an AI assistant). No cookies, no IP address, nothing that identifies you; a random id lives only in your browser tab until you close it. Skipped if your browser sends Do Not Track or Global Privacy Control.

Why we use it

To make and manage your booking and send you emails about it (performing a contract).

To answer your questions and improve the service (legitimate interests).

Who we share it with

The hotel you book, which needs your details to manage your stay. The hotel handles them under its own privacy policy.

Service providers that help us run OpenHotels AI (hosting, email, AI), only for this purpose.

We never sell your data.

How long we keep it

Booking records: up to 6 years for legal and accounting reasons. Chats: up to 12 months.

Your rights

You can ask to see, correct or delete your data, or object to how we use it: write to hello@openhotels.ai. You can also complain to the ICO (ico.org.uk).